FAQ's

Questions questions...

 

How do I order?

It's easy! Just select the item you would like, choose the colour and framing and click ‘add to basket’.

You can then view your basket and checkout.

Select the PayPal option and follow the payment instructions.

If you have any difficulties or need to send your personalised words please get in touch via our contact page or email us at info@hopeandlove.co.uk.

How can I pay?

All payments are taken using PayPal. You can use your registered PayPal account or checkout as a guest.

We find that this is the quickest and most secure way to process your payment.

Can I exchange/return an Item?

At Hope and Love Designs we strive to ensure our customers are 100% satisfied with their orders.

If you would like to exchange or return a product we have a no quibble returns policy. 

Please return the item to us and we will be more than happy to exchange or refund your order upon receipt of the order back to us. 

Can you tell me some more about your products?

Each and every one of our prints is designed with love, professionally printed to order, professionally framed (if framing option is chosen) and then carefully packaged to ensure you receive a special piece of artwork for your home or to give as a gift.

Colour options

We offer 16 unique colour options across all of our prints, however, if you would like a bespoke colour please contact us as we will be more than happy to help. Our standard colour options include: turquoise, purple, raspberry, navy, grey, black, green, blue, red, teal, orange, yellow, light green, mushroom, light blue and pale pink.

2015 colours

Unframed prints

Unframed prints are professionally printed on a luxuriously textured heavyweight 350gsm card using an organic toner which will last a lifetime. The professional printing studio we use has an ISO14001 Environmental Management Standard Certificate. The ISO 14001 is an internationally recognised standard for the environmental management of businesses.

Framing

At Hope and Love we are proud to work with a professional framing company, who have over 100 years combined experience in the picture framing industry. This enables us offer framing and canvas wrapping options on all of our prints.

If you choose to have your print framed you have a choice of 4 different solid wood options including oak, black, white and dark grey. Frames are 3cm wide with a 5cm white mount, they are glazed using the best quality acrylic glazing, sealed and will arrive ready to hang on your wall.

Canvases

Our canvases are printed using the latest Giclee printing technologies. Genuine Epson UV Ultra Chrome K3 inks are used for vibrancy and longevity, which are guaranteed to last over 100 years. Canvases are hand stretched over 3cm deep finger jointed FSC pine and are finished off at the back with tape and hanging fixings.

Dimensions

A5

Print: 14.8 x 21cm or 5.8 x 8.3"

Frame: 28 x 34.5cm or 11 x 13.5"

A4

Print: 21 x 30cm or 8.3 x 11.7"

Canvas: 21 x 30cm or 8.3 x 11.7"

Framed: 37 x 46cm or 18″ x 14.5″

A3

Print: 30 x 42cm or 11.7 x 16.5"

Canvas: 30 x 42cm or 11.7 x 16.5"

Framed: 46 x 58cm or 18 x 24″

A2

Canvas: 42 x 60cm or 16.5 x 23.4"

Frame: 58 x 75cm or 14 x 30"

A1

Canvas: 59 x 84cm or 23 x 33"

Any other questions?

Please contact us and we will be more than happy to help.